Refund Policy

Exchanges:

While it is ALWAYS faster and cheaper to order samples ahead of time than to have to exchange an item, we're happy to offer exchanges based on the following conditions:

DO NOT USE A COURIER SERVICE FOR RETURNS (These include Fed Ex, UPS, etc).  These companies charge a COD fee, and we will refuse any package that arrives to us COD.  

  • Use the return address found on the upper left corner of your package/shipping label
  • Item must be returned within 45 days of purchase,  in new, unworn condition
  • Buyer must pay the shipping both ways: to return the unwanted item and to have the new item shipped.  Of course, this does not apply if we have accidentally shipped the wrong item.  

Within Canada:  Use this listing for re-shipment: 


To USA:
International:  Please contact us prior to return.


Exchanges are not available for made-to-match custom items (this will be noted in the item description) OR custom orders/more than 2 sets. If you require more than 2 sets you must order samples first.  


REFUNDS:

Refunds (less shipping costs and applicable fees) will be issued under the following conditions:

DO NOT USE A COURIER SERVICE FOR RETURNS (These include Fed Ex, UPS, etc).  These companies charge a COD fee, and we will have to refuse them when they arrive.  

  • Use the return address found on the upper left corner of your package/shipping label
  • The item is returned within 45 of purchase, in new, unworn condition
  • Buyer agrees pay the shipping to return the item (see note above regarding return shipping!)
  • As all of our items are custom-made to your specifications of color, pattern and size, all REFUNDS will be subject to a 15% non-refundable fee for time and materials that have already been allocated to your order.  This fee will be sent through PayPal invoice and paid prior to issuing your refund.  Made-to-match/Custom Orders/more than 4 items are not eligible for refund.  


Please note that an additional re-stocking surcharge may apply to items that are not received by us in perfect (re-sellable) condition.  

EXCLUSIONS:  

  • Orders of more than 2 sets are considered custom orders, and are NOT ELIGIBLE FOR RETURN.  If you are purchasing a custom order (weddings, for example), please make sure to purchase samples OR a single set to view colors prior to placing full (non-refundable) order
  • Made-to-match custom items (this will be noted in the item description)