Shipping Policy

DELIVERY EXPECTATIONS:
  • Within Canada and to the US: 5-10 business days after production (typically about 2 weeks after purchase to Canada and 2-3 weeks to the US)
  • Exceptions:  Large order (4 or more sets) and Made-to-Match (cotton suspender) options will generally take 3-4 weeks to arrive.  Please contact us BEFORE ORDERING if you are on a tight timeline.  
  • International orders vary by destination country
  • We kindly request that you DO NOT BUY our items if you need them in less than 2 weeks.  If you leave a note in the comments that you require your item in less than 2 weeks, your purchase will automatically be cancelled. 

PLEASE NOTE:  We are not responsible for delivery of items to you by any date we have not previously agreed to.  As all of our items are custom made, we do not offer exchanges or refunds for items that do not arrive in time for your event.  Please do get in touch with us to confirm delivery expectations prior to purchasing.  


TRACKING:
Your tracking number for orders within Canada or to the US will appear on your receipt.  Please note that ALL international orders (including USA!) will be shipped through USPS.  This means that there will therefore be a DELAY of 2-3 business days before tracking information will be available, while the items are transferred by courier to the US.  

DELIVERY:
Please understand that once an item leaves our shop, delivery is out of our hands.  If an item shows as delivered on your item tracking, we will walk you through the steps to report this loss to authorities and help in any way we can. We will not issue a new set, nor refund your fees.  If the item is lost in transit (not showing as "delivered" on tracking) you may choose whether we will either ship you a new set OR submit a claim for refund on your behalf.  

INCORRECT ADDRESS:
If you have provided us with an incorrect shipping address:  Once we have received the item back, we will send you a PayPal invoice for the amount of the return shipping (plus any costs related to the item being shipped back to us), and re-ship your item.  If you need the items sooner, you may re-purchase the items, and we will refund the first order (less any applicable shipping/other fees) when your package is delivered  back to us. 

CAN I HAVE IT SHIPPED FASTER?
Unfortunately, not at this time.  While faster shipping options are available, we are completely at the mercy of the postal system for when the items ultimately arrive, and we haven't had great success.  Their "guarantee" will only return your shipping fees if the item doesn't arrive; they cannot guarantee it will arrive within the time you need it.  For this reason, we have decided that the hefty additional cost is not worth the risk that you will not receive your items within your anticipated time frame. 

DUTIES / CUSTOMS  / IMPORT FEES
Please be aware that international orders may incur duties or taxes upon entry to your country, including USA.  This is a fee levied by your government, it does not come to us, is not set by us and we DO NOT pay these fees.  Please make sure to check your local customs office for additional information prior to purchase.

Thank you for shopping at The Boytique!